“To err is human, but to really foul things up requires a computer.” Farmers' Almanac, 1978
Today, two months after an alleged computer error triggered a chain of computer system errors; the last of Patti’s retroactively canceled prescription payments was retroactively repaid.
… At least I hope so! Too many hours, too many calls, too many faxes, and too many follow up letters have been involved. As usual no explanation for how the alleged error could have happened or how making things right could have involved so many fumbles.
The caregiver always sees and knows the human impact, the ‘cast of thousands’ on the other end of the phone, letters, or computer NEVER “feel” the human impact. They work their shift and go home. This fundamental difference challenges communication and sense of urgency.
….. and on the topic of computers fouling things up, 7 days ago our Dodge wheelchair accessible van was towed 50 miles in the pouring rain. Its computerized technology still remains in the shop being diagnosed, waiting for parts, repaired and retested.
… fortunately the physical strength of the caregiver is always dependable assistive technology. <grin>